Refund & Returns Policy
At One Day Hardware, customer satisfaction is important to us. Please read our policy carefully before placing your order.
Product Condition
All products sold by One Day Hardware are brand new and unused. Some items may be supplied without original packaging or with damaged packaging due to warehouse handling or liquidation stock. This does not affect the quality or functionality of the product unless otherwise stated.
Returns
Due to the nature of our products and pricing, we do not accept returns or exchanges for:
- Change of mind
- Incorrect product selection by the customer
- Products that are no longer required
- Products with damaged or missing original packaging
Please ensure that you have selected the correct product before completing your purchase.
Faulty or Incorrect Products
In accordance with the Consumer Protection Act (CPA), customers are entitled to remedies where:
- The incorrect item was supplied.
- The product is defective or damaged upon delivery.
- The product fails to meet reasonable quality standards.
Any such issues must be reported within 7 days of delivery by emailing [your email address], together with:
- Your order number
- A description of the issue
- Photographs of the product and packaging
Each claim will be assessed individually in accordance with applicable South African legislation.
Refunds
Except where required by law, no refunds will be issued.
Where a refund is approved under the Consumer Protection Act, it will be processed using the original payment method.
